Frequently Asked Questions

Yes. Standard crop, sort, and merge for Meesho and Flipkart is free — no coins required. Wallet coins apply only when you enable optional Premium Features (billed per output label).

Label cropping is free by default. Coins are charged only when Premium Features are enabled and a crop completes successfully — one coin per output label in that run.

Turn on Detect Suspicious Buyer under Premium Features before cropping. The system flags buyers with a high return history — including frequent return orders — along with same-day repeat orders and other risk signals. Suspected labels are split into separate PDF and Excel files in your download ZIP so you can review them apart from normal orders.

Open the suspected-order PDF and Excel files from your crop download ZIP first — keep them separate from normal dispatch. Check the buyer's full purchase and return history using their suborder ID before shipping. For flagged orders, verify address and contact details, be extra careful with COD, and avoid sending duplicate same-day orders to the same customer. Raise a ticket with the concerned platform (Meesho or Flipkart) if you need support on a risky order. We also recommend creating pre-packing proof for suspected orders — such as packing videography or a VMS (video management) system — so you have evidence if a return or dispute arises.

From the home page, choose your platform, upload PDF files, select layout/sort options, and click process. Standard cropping is free; completed files appear in your history.

Yes. A free account links your files, history, and optional premium usage to you safely. Standard label cropping does not require wallet coins.

Verifying your mobile number lets us share useful updates with you on WhatsApp — crop status, important account alerts, tips, and faster support when you need help. Complete verification once from the Profile page and keep working without missing these benefits.

Yes. In supported workflows, you can choose sorting options before processing so outputs are organized according to your selected rule — at no extra coin cost.

Open Profile from the top-right menu, fill your GST and address details, complete required validation, then save changes.

Yes. We follow a customer-friendly refund policy. To request a refund, you must raise a support ticket. Refunds will be processed only for the unused balance coins and will be calculated proportionately based on the remaining coins in your account. GST and any applicable taxes will be deducted from the refund amount.